1. Scope
This page describes general expectations for supply enquiries and order coordination. It is not a promise that any particular product is currently available. Item availability, rates, delivery options and timelines are confirmed against each request.
2. Before placing an order
Please verify the item description, brand, grade, size, quantity, unit of measure, applicable taxes, transport cost, destination and expected date. Ask for clarification if any part of a quotation is unclear. Where technical compliance matters, check the product documentation and consult the relevant project professional.
3. Dispatch and delivery
Delivery availability depends on item type, order quantity, location, transport arrangements and supplier conditions. Any estimated delivery date is an estimate unless explicitly confirmed as a binding commitment. Ensure the delivery site is accessible and someone is available to receive and inspect the materials.
4. Inspection and discrepancies
At delivery or collection, check the goods and quantities against the agreed documents. Report shortages, visible damage or discrepancies as soon as reasonably possible, providing photographs and the order or invoice reference where available. We will review the matter in line with the agreed transaction terms and applicable law.
5. Cancellation and returns
Please contact us before cancelling or returning any item. Return eligibility may depend on the item condition, whether it was specially sourced, supplier policy and the terms accepted at purchase. Do not return goods without prior coordination. Any approved refund or replacement will be handled under the agreed terms and applicable law.
6. Contact
For supply or order questions, email info@swastikenterprises.shop or call +91 77963 94172. Business: Swastik Enterprises, Indora, Balaghat Road, Tirora, Gondia, Maharashtra 441911.